Do you know your customers as well as your competitors do? Information can make the difference when it comes to winning customers and keeping them.
With Microsoft Dynamics CRM Online, you can better service your current customers- and win new ones – with a complete view of your customer’s history and what issues they might be facing today. Communicate in new ways, build deeper insights into your customers’ needs and expectations using data you capture with CRM. By combining Office 365 with Microsoft Dynamics CRM Online, we can offer a business solution that can help small- and mid-sized businesses connect with their customers. You can provide your teams with the tools they need to gain insights about your current and prospective customers. Plus, a familiar user experience promotes adoption.
Your company’s survival depends on your ability to get out and sell your products and services to new customers and ensure that your current customers remain loyal.
We’re sure you get a significant amount of revenue from repeat customers. They can be strong advocates – or tough critics – of your business based on the experiences you provide. Having a strong connection with your current customers and prioritizing the right leads makes your sales teams more effective with Microsoft Dynamics CRM Online.
To get the most out of your sales and service teams, you need to have a consistent process that integrates best practices. There is a best way to sell your products and you need everyone to follow it. There are best practices for servicing customers too. Microsoft Dynamics CRM Online enables your business to easily implement custom, tailored processes to ensure consistency across your teams. And if you figure out an even better way, you can change the process to make sure that the team adopts the changes quickly.