As part of an ongoing relationship, we provide our clients with a dedicated part-time Chief Information Officer (CIO). Your CIO will be a senior experienced in reviewing performance, identifying improvements and helping you to make better informed technology plans and decisions. They are business experts with a focus on technology.
We also provide a dedicated network administrator to perform regular assessments of performance against our recognised best practice standards. This enables timely identification of both risks and opportunities and enables the detection of potential issues long before they have an impact on your business.
A set of centralised out of hours services provided 24 X 7 aimed at optimising your technology solution, reducing risk and improving performance. This includes patch and update management, back up and disaster recovery, anti-virus and anti-spyware management as well as desktop optimisation, remote monitoring and cloud services.
Support can be provided as a fully out-sourced service or delivered as an escalation/extension of your existing IT team. A customer portal provides access to the system which enables the support team to isolate and resolve problems quickly by giving initial help-desk support followed by on-site support where necessary.