You may report faults to us by our support portal, email or by telephone.
We will initially attempt to guide you to a resolution over the telephone. This will either be provided directly by the engineer who takes your call, or by us calling you back, within the timeframe defined in your agreement.
Should we be unsuccessful in guiding you though a resolution over the telephone, we will connect to your system with remote access. This will normally require no interaction on your part.
In the event that it is not possible to resolve the problem in any other way, we will make arrangements for an engineer to attend site.
24 Hour Support – ONLY if you have this contract.