We will need some information from you at this point, so please have the following details to hand, or include if reporting by email: Your name and company name Your contact details and preferred method of communication Level of business impact Asset tag and location of the equipment A comprehensive description of the problem Any corrective action that you have already attempted
We will initially attempt to guide you to a resolution over the telephone. This will either be provided directly by the engineer who takes your call, or by us calling you back, within the timeframe defined in your agreement.
Should we be unsuccessful in guiding you though a resolution over the telephone, we will connect to your system with remote access. This will normally require no interaction on your part.
In the event that it is not possible to resolve the problem in any other way, we will make arrangements for an engineer to attend site.
Monday to Friday 08:00 to 18:00 (Exluding public holidays)
24 Hour Support – ONLY if you have this contract.
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We are commercially focused technology strategists who help clients outperform their competitors through proven leadership, management and support.
19 Meridian Business Village Hansby Drive Liverpool L24 9LG T: 0151 733 3223 E: firstname.lastname@example.org