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Is Technology the Key to Solving the Talent Crisis?

on 06-Jul-2022 13:44:51 By | Andrew Allen | 0 Comments | Managed Service Management Strategy Technology
Introduction Millennials have had their heyday; now it’s time for Gen Z to shine. To engage the first fully immersed digital native generation, businesses need to start capitalising on technology to win the war on talent. Talent shortages are among the biggest barriers to business growth Right now, practically every business is struggling to find and keep skilled people. There are many reasons for this, from the pandemic which sent shockwaves through the workforce to the ‘Great Resignation’ which saw a global quitting spree in record numbers. But the thing that’s shaping recruitment the most? It’s the new demands that Generation Z is placing on the workplace.
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Five ways to create breakthrough customer experiences using technology

on 08-Jun-2022 16:07:21 By | Andrew Allen | 0 Comments | Managed Service Management Strategy Technology
Introduction Companies are increasingly recognising the power of customer experiences for building loyalty and securing sustainable growth. But how do you make your customer experience better, and how exactly does technology help?. Improving your customer experience (CX) isn’t just the right thing to do; it could be a major driver of future revenue. PWC research shows that 86% of buyers are ready to pay more for great customer experiences, and they are 3.5 x more likely to repeat business and advocate for your brand. An investment in CX can also improve internal profitability markers such as the cost to acquire a customer, says Harvard Business Review. Unhappy customers are lost customers, after all. While something as simple as saying ‘thank you’ to customers after a purchase can make them feel special and cared for, there is no shortage of ways to connect with customers. Rather than a singular action, it’s better to think of CX as an ongoing, iterative journey of many moving parts. Powering the journey — and simultaneously driving brand loyalty and sales growth — is technology; this likely will include tools you’re already using like your CRM. In this post, we’re looking at five ways to create breakthrough CX experiences using technology.
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The Power of Digital Transformations

on 27-Apr-2022 11:54:13 By | Adam Lewis | 0 Comments | Cloud Productivity Technology
Improving the experience for your customers is a priority for any business. Are you aware how large a part your own infrastructure plays in this? Transforming your IT will transform your customer's business also. In this months guide we take a deep dive into the world of digital transformations.
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Unlocking Growth for SMEs with the 3 S's: Secure, Stable and Scalable Technology

on 01-Apr-2022 10:31:04 By | Andrew Allen | 0 Comments | Managed Service Management Strategy Technology
Introduction Digitalisation can be a gamechanger for SMEs but it needs to be part of a wider strategic plan to develop your business. Choosing the right digital products is key to delivering fast and sustainable results. For today’s SMEs, competition is rife wherever you look. In the start‑up phase, you need to win market share to survive; in the rapid‑growth phase, you need to refine your processes for scalability to beat out established, mass‑market‑ready brands. If you overcome these challenges, then you will typically reach the maturity phase where cost control, optimisation for profitability and innovation become the focus. At every stage, if you don’t make every effort to differentiate yourself from your competitors, you may well fall behind and lose the race to the top. This lifecycle is not new. But what is atypical is the pace at which market conditions are changing, forcing SMEs to respond—and quickly.
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10 Powerful Questions Boards Should Be Asking About Technology

on 18-Feb-2022 15:27:09 By | Andrew Allen | 1 Comment | Managed Service Management Strategy Technology
Embarking on a business transformation through technology requires a good understanding of these 10 questions.    Question 1 Could IT make new competitors more agile and gain more market share? There’s no doubt about it—technology is a competitive weapon. Companies can use it to solve critical problems, slash time-to-market, build barriers to competitor entry and even, sometimes, to completely reinvent the way business is done in an industry. From grooming (Dollar Shave Club) to bookselling (Amazon), the restaurant industry (Deliveroo) to banking (Starling, Revolut), traditional players have had to catch up or die. Where are your competitors in the race to innovation?
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What is the Cloud: A Simple Analogy

on 05-Nov-2021 13:14:10 By | Adam Lewis | 0 Comments | Cloud Technology
You use the cloud and don't even know it. Do you go to Amazon and create a wishlist? Do you have an email account with Google's Gmail or Outlook? That is cloud computing. All your emails are stored on Yahoo servers somewhere. They are on physical servers, of course, but they aren't on your laptop. The advantage is that when you spill your coffee onto the laptop keyboard, you haven't lost all your emails even if you never backed up your hard drive. (If you haven't, shame on you, by the way.)
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Do your remote staff have full office functionality?

on 18-Jun-2021 16:11:50 By | Adam Lewis | 0 Comments | Connectivity Technology Work-from-home
There has been a large increase in remote working recently. Many employers have had to adjust rapidly to a new way of working with large numbers of traditionally office bound staff being despatched to an underequipped home office. Since the increase in remote working we have noticed frustration creeping in with certain aspects of this shift away from the fully equipped office. One of the main frustrations is no longer having the full functionality of the company phone system.
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Major Outage at Fastly CDN Disrupts Internet Services Globally

on 09-Jun-2021 12:45:00 By | Adam Lewis | 0 Comments | Cloud Technology
Major websites across the globe suffered an outage when a configuration error at cloud computing giant Fastly was deployed to all of its POPs (Points of Presence) globally.
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The Cloud is fantastic...

on 10-Mar-2020 11:28:00 By | Andrew Allen | 0 Comments | Technology Backup
Working in the Cloud is superb. There are literally thousands of different platforms and operators of Cloud-based services to choose from; providing you with a reliable, adaptable and responsive working environment enabling you to work from anywhere in the world.
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Data Breaches are destroying our businesses

on 29-Jan-2020 14:30:24 By | Andrew Allen | 0 Comments | Cybersecurity Technology
Everyone should be aware of the fact that data breaches are serious. It’s not because these firms did not have an appropriate protection system in place that they went under, it’s because they were not prepared to deal with it to begin with.
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